1. Device Instalment Offer
1.1. existing du enterprise customers will be eligible to purchase a business device from du (from the list of available handsets) with 0 upfront payment and further monthly payments as specified by du for the relevant device.
2. Fixed Term
2.1. The Fixed Term for the Device Instalment Offer is either 12 months or 24 months from the date the customer signs the application form and receives the Device Instalment Offer.
3.1. Customers will be charged a fixed monthly fee per month for the Fixed Term, in addition to the applicable monthly charges payable in respect to the applicable Postpaid Plan.
3.2. At the end of the Fixed Term, customers can continue to enjoy the benefits available under the postpaid plan they subscriber for.
4. Non-payment and Early Termination Fees
4.1. If a customer withdraws the direct debit instructions, or fails to make full payments on time, then: 4.1.1. du reserves the right to suspend the services; and
4.1.2. recover unpaid charges by debiting the nominated credit card or taking other debt recovery actions.
4.2. If a customer terminates the Device Instalment Offer prior to the expiry of the Fixed Term, then an early termination fee will apply as follows:
4.2.1. fixed monthly fee x remaining number of months of the Fixed Term.
5. Transfer of ownership
5.1. Transfer of ownership of the Device Instalment Offer is not possible.
Manufacturer warranty: du is not the manufacturer of the device and is not liable if the device does not work or is faulty. Standard manufacturer warranties apply. The Customer should contact the device warranty supplier if there is any issue with the device
Customers must comply with du’s identification, eligibility and authorization requirements. If you do not provide all the required documents, du will not be able to provision the Service:
• Copy of current Trade Licence and copy of establishment card
• Passport copy and visa copy of applicant
• Copy of Emirates ID
• Copy of tenancy contract
These requirements may change due to regulatory or security requirements and du may request that you provide additional identification/proof of authority. If you do not comply with du’s documentation requirements, du may suspend or terminate the Service.
8. Standard du terms & conditions apply, for details, please visit du.ae/terms-and-conditions