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LTE

Understanding 4G LTE

A smartphone or tablet that supports 4G LTE networks means that the device can handle fast data speeds.

  • 4G stands for Fourth Generation which is notably faster than 3G networks.
  • LTE or Long Term Evolution is a pathway that allows the network to deploy data speeds.

Details

LTE is available in more than 100+ operators in more than 50+ countries around the world. Click here to see a list of countries with LTE. Countries not included in the list will have 3G speeds. We will continue to add more countries to our LTE network.

The below table shows the upload and download speeds of 3G and 4G networks around the world.

Network

Standard

Download speeds

Upload speeds

3G

UMTS*

384 Kbps

64 Kbps

3G

WCDMA*

2 Mbps

153 Kbps

3G

HSPA 3.6*

3.6 Mbps

348 Kbps

3G

HSPA 7.2*

7.2 Mbps

2 Mbps

3G

HSPDA 14*

14 Mbps

5.7 Mbps

3G

DC-HSDPA*

42 Mbps

5.7 Mbps

3G

HSPA+

56 Mbps

22 Mbps

4G

LTE category 3*

100 Mbps

50 Mbps

4G

LTE category 4*

150 Mbps

50 Mbps

4G

LTE category 6*

300 Mbps

50 Mbps

4G

LTE category 9

450 Mbps

50 Mbps

4G

LTE category 12

600 Mbps

100 Mbps

*Data speeds supported by du

With a 4G LTE network, you’ll experience:

  • Faster and improved download/upload data speeds
  • Reduced downtime

We operate on a 4G LTE network which is available to all postpaid and prepaid plans. This also means that when you travel abroad, we’ll connect you to operators with 4G or 3G networks so you could experience the fast data speeds in as many countries as possible.

Roaming networks

When you’re out of the country, use your roaming service and enjoy preferential rates on calls, SMSs and data.

We have two kinds of roaming services:

1. Easy Roaming

2. One World, One Rate

No matter which network you’re on, Roaming Data Bundles allow you to browse, chat and share while travelling. You can get a Roaming Data Bundle from the following:

  • du App (postpaid only)
  • mydata.du.ae (WiFi must be switched off) (Postpaid only)
  • SMS ‘data’ to 5102 (Postpaid and Prepaid)
  • For Prepaid, *135# (Prepaid only)

Contact us

If you need any help with your roaming network:

  • Email us at customer.care@du.ae
  • Contact our Call Centre (free for roaming consumer lines) at +971 55 567 8155

FAQs

  • I was charged for using excess data usage while roaming even though my mobile data roaming is turned off. Why?

    There are a few reasons why you might have been charged for excess data usage:

      • You don’t have an active Roaming Data bundle.
      • Your device’s network is set to 4G LTE

    To avoid these charges, you could select one the following:

      • Buy a Roaming Data bundle. Make sure it’s activated before using your data.
      • Change your device’s network from LTE to 3G.

    Please note, there are some LTE handsets designed to send and receive minor data sessions even though the mobile data feature is turned off.

  • Why can’t I access the data portal (mydata.du.ae) or the du Data Manager app while abroad?

    Make sure your device’s WiFi is turned off and your roaming service is active, so you could use the Data Manager app or the data portal.

    If you’re still having trouble visit the data portal, follow the steps below to clear the cache or history on your device:

    iPhone
    Go to Settings > Safari > Clear History and Website Data

    Android
    Go to Browser > Settings > Privacy > Delete Personal Data and find the cache and cookies to delete.

    If the data portal’s page won’t load, then follow these steps:

    iPhone
    Go to Settings > Safari > Block Cookies and select ‘Never’.

    Android
    Go to Settings > Content Settings > Advanced and click on ‘Accept Cookies’.

  • What do I do if I’m having problems with the 4G LTE network while roaming?

    Your device’s network settings should be on ‘Automatic’, so we could connect you to the most reliable network. You could also switch off the LTE service on your device and use 3G instead.

  • What do I do if I have an active Roaming Data bundle on my iPhone, but I can’t use my data?

    You can restart your phone, and make sure that your network settings are on ‘Automatic’ and not on manual search. If it still doesn’t work, check our preferred networks and manually connect to a network. Our list of preferred networks are available here.

    If it still doesn’t work: 

    For postpaid: 

    • Visit mydata.du.ae, and make sure your WiFi is off.
    • Do you have a Data Bundle? What is the balance of the bundle? If you have a balance and it’s not working, please call the Call Centre. 
    • To buy bundles and monitor your data usage, download our du App

    For prepaid: 

    • To check your balance or to buy a Data Bundle, dial *135# 

    If the problem still persists, please call our call centre at +97155 5678155 (personal) or +97155 5678188 (business).