All Participants in du’s Prepaid Recharge Promotion (Promotion) are subject to these terms. du reserves the right to vary, amend or withdraw these terms. du will publish these terms, and any revisions to them, on the website, at www.du.ae.
1. Scope of the Promotion
Use of the Promotion is subject to:
• These Terms
• Your relevant mobile service Terms and Conditions
• Depending on the promotion chosen by a Participant, Dubai Aviation Corporation (trading as Flydubai) terms and conditions of services may apply (available at www.flydubai.com)
2. The Organiser of the Promotion
2.1. Emirates Integrated Telecommunications Company PJSC (du), having its office at Dubai Media City, Al Salam Tower, PO Box 502666, Dubai, United Arab Emirates.
3.1. The Promotion will be made available to Participants as notified by du on its website. Please check online at www.du.ae for more details.
4. Who can participate in the Promotion
4.1. The following Participants are eligible to participate in the Promotion:
4.1.1. Natural persons (other than du employees or contractors and their close relatives and spouses), who are subscribers of: (i) du prepaid Pay As You Go plan; (ii) Easy Social plan; (iii) Extra Social plan; and (iv) Alo(“Participants”).
4.1.2. du reserves the right to disqualify any Participant if it has reasonable grounds to believe such Participant has breached any provision of these terms.
4.1.3. By participating in the Promotion, Participants hereby warrant that all information submitted is true, current and complete.
5. Promotion terms and conditions
5.1. All Participants agree that that they have read, understood and accepted these terms as made available by du on the website, at www.du.ae.
5.2. By participating in the Promotion, each Participant provides their complete acceptance of these terms and agrees:
5.2.1 to receive via SMS communications from du about the Promotion;
5.2.2 to receive via SMS advertising offers from du or the authorised agents of du; and
5.2.3 to receive SMS from du regarding any new offers or promotions.
5.3. In the event of dispute regarding these terms, conduct, results, and all other matters relating to the Promotion, the decision of du shall be final and no correspondence or discussion shall be entered into.
5.4. This agreement between du and a Participant will remain in full force and effect while du is conducting the Promotion (including any temporary suspensions of the Promotion for operational reasons).
5.5. Eligible Participants who recharge on a participating tariff will be entitled to claim a reward. Participants can elect to claim an ‘Instant Reward’ or ‘FlyDubai Cashback Voucher’. Instant Rewards will enable a Participant to claim national or international minutes, SMS or data. The FlyDubai Cashback Voucher can be redeemed against any Flydubai destination, redeemable in accordance with the process detailed on the Promotion web page at www.du.ae. Once redeemed by the successful Participant, FlyDubai Cashback Vouchers may be transferred.
5.6. The voucher provided to Participants needs to be used before the end of the validity period on that voucher (or contained in the SMS voucher).
5.7. The FlyDubai Cashback Voucher may only be redeemed towards the cost of a Flydubai air fare. du is not responsible for any other costs or charges, including but not limited to any accommodation or food expenses, or for any increase in taxes as a result of changes imposed by any relevant Government, or for any additional costs which may be imposed on Participants by Flydubai.
5.8. Participants are responsible for all visa and travel requirements to their selected destination
5.9. Participants should read the additional ‘frequently asked questions’ section of the Promotion website for further information about the Promotion.
6. Limitation of liability
6.1. If a Participant breaches any of these terms, du will not be responsible for any losses that the Participant or a third party suffers as a result.
6.2. du accepts no responsibility in respect to technical or operational failure relating to the Promotion, including without limitation, for any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control and execution, or for any cancelled or delayed flights.
6.3. du reserves the right to temporarily suspend the Promotion whenever is deemed necessary (e.g. operational reasons such as for repairs, planned maintenance or upgrades). du shall endeavour to restore the Promotion as soon as possible after any temporary suspension period.
7. Disclaimer of warranties
7.1. Participants understand and agree that they participate in the Promotion at their own risk and willingness and have not been coerced in any manner to enter the Promotion.
7.2. du or its authorised agents holds no responsibility for cancellation, extension or curtailment of the Promotion.
7.3. Neither du nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, death, personal injuries or disappointment (“Losses”) suffered by a Participant or a participant. By entering the Promotion, all Participants agree that no claim relating to such Losses (including special, incidental, indirect and consequential losses) will be made against du, its parent companies, affiliates, directors, officers, employees, agents or suppliers.
8. Data protection
8.1. du shall collect, store, protect and share personal information (such as the name, mobile number, voice, images and any other personally identifiable information) of the Participants in connection with the Promotion and shall protect such information in accordance with the laws of the United Arab Emirates.
8.2. du shall not release personal information about Participants to third persons, unless: i) required to do so by law or ii) to comply with orders or instructions by the applicable UAE regulatory or government authorities, or iii) if the Participant has first given his/her consent. By opting-in and subscribing to the Promotion, Participants are deemed to have consented to the provision of their personal information to du’s partners who are involved in the provision of the Promotion.
9. Governing Law
9.1. All and any Participant complaints will be dealt with by du at its discretion in accordance with the laws of the emirate of Dubai and the Federal laws of the UAE. Use of the Promotion is also subject to Dubai Aviation Corporation (trading as Flydubai) Terms, including as to governing law, as published on the Flydubai web site www.flydubai.com .
10. Proprietary Rights
10.1. Participants must not to use or misuse any third party trademarks or intellectual property rights without the express written consent of the relevant proprietors.
11. No cash alternative
11.1. The vouchers issued as part of the Promotion cannot be exchanged for cash.