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What do flexible minutes mean?

Use your minutes for national UAE landlines, mobiles and 100 international destinations (except
premium rate numbers).

What does non-stop chat mean?

This provides you with non-stop access to chat apps: WhatsApp, Viber, Line and WeChat. The non-stop chat daily allowance is 150MB at full speed then at the reduced speed of 64kbps as per our fair usage policy.

What does non-stop social mean?

This provides you with non-stop access to social apps: Facebook, Instagram, Linkedin, Twitter and Snapchat. The non-stop social daily allowance is 150MB at full speed then at the reduced speed of 64kbps as per our fair usage policy.

How do I renew my bundle?

  • Bundles are automatically renewed every 24 hours.
  • Make sure you have enough More Time or More Credit balance.
  • If you don’t  have enough More Time or More Credit, make a recharge within 10 days.
  • If a recharge isn’t made within 10 days, the bundle will be deactivated which you can activate again.

What happens when my bundle expires?

Any unused benefits will be lost after the bundle expires.

Are there any charges for changing bundles?

No charges apply for changing bundles. If you move to another bundle, you'll get the new bundle’s benefits immediately. The benefits from the old bundle can still be used until they expire.

What if I run out of data?

You can dial *135*4# and check for options to buy an additional  bundle. Visit du.ae/databundles to learn more about our data packs.

What are the charges after I run out of my monthly benefits?

National call rateAED 0.36/min (pay per second)
International call rate (to selected 100 countries) AED 0.36/min (pay per second)
for more details visit du.ae/international
National SMS rate
AED 0.18/SMS
International SMS rateAED 0.60/SMS
Out of plan data usageAED 1/MB