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What are the documents I need?

Passport with valid residency or Emirates ID and one of the following:
  • Valid credit card issued by a UAE institution
  • Current tenancy/ownership contract
  • Last month’s utility bill with physical address
  • Salary certificate showing minimum salary of AED 2,500

What does flexible minutes mean?

Use your minutes for national UAE landlines, mobiles and 175 international destinations (except premium rate numbers). See du.ae/PAYG for details.

What is a preferred number?

Preferred number allows you to choose any UAE number (mobile or landline) and get free talktime (amount based on your plan) to that selected number.

Does my plan include international roaming services?

No. You will need to activate roaming services.
Standard roaming: For the first 3 months, a refundable deposit of AED 2,000 is required OR sign up for auto-payments.
UAE nationals: Roaming available by default, no deposit is required. You will need to call 155 to activate.

Are there any charges if I change my plan?

Upgrade: No additional charges. The contract type of the new plan will be the same as the old plan.
Downgrade: Only possible upon cancellation of contract. Refer to cancellation clause for charges.

What if I run out of data?

You will need to buy an additional bundle. Visit du.ae/databundles to learn more about our data packs.

What are the charges after I run out of my monthly benefits?

National Call Rate AED 0.3/min (pay per second)
International call rate for flexible plan (to selected 175 destinations) AED 1.2/min (pay per second)
International call rate for national plan (to selected 190 destinations) AED 1.45/min (pay per second)
International call rate for remaining destinations AED 3.6/min
National SMS rate AED 0.18/SMS
International SMS rate AED 0.60/SMS

What is the cost for cancelling my plan?


Before 6 months After 6 months
No contract AED 300 will be charged No charge
12-months contract AED 150 x remaining months AED 150 x remaining months
24-months contract AED 300 x remaining months AED 300 x remaining months

What is the cost for cancelling my plan?


Before 6 months After 6 months
Smart/Emirati 150 Plan 12 months
AED340 X remaining number of months + AED300
AED340 X remaining  number of months
Smart/Emirati 150 plan 24 months
AED220 X remaining number of months + AED300
AED 220 X remaining number of months
Smart/Emirati 300 Plan 12 months
AED390 X remaining number of months + AED300
AED390 X remaining  number of months
Smart/Emirati 300 plan 24 months
AED420 X remaining number of months + AED300
AED 420 X remaining number of months
 Smart/Emirati 450 Plan 12 months AED 440 X remaining number of months + AED300
 AED440 X remaining  number of months
 Smart/Emirati 450 plan 24 months AED620 X remaining number of months + AED300 AED 620 X remaining number of months
 Smart/Emirati 1000 Plan 12 months AED490 X remaining number of months + AED300 AED490 X remaining  number of months
 Smart/Emirati 1000 plan 24 months AED1120 X remaining number of months + AED300 AED 1120 X remaining number of months

What is the cost for cancelling my plan?


Before 6 months After 6 months
Smart/Emirati 150 Plan 12 months
AED370 X remaining months +AED300
AED370 X remaining months
Smart/Emirati 150 plan 24 months
AED235 X remaining months+ AED300
AED235 X remaining months
Smart/Emirati 300 Plan 12 months
AED420 X remaining months +AED300
AED420 X remaining months
Smart/Emirati 300 plan 24 months
AED435 X remaining months +AED300
AED435 X remaining months
 Smart/Emirati 450 Plan 12 monthsAED470 X remaining months + AED300
AED470 X remaining months
 Smart/Emirati 450 plan 24 monthsAED635 X remaining months +AED300
AED635 X remaining months
 Smart/Emirati 1000 Plan 12 monthsAED520 X remaining months + AED300
AED520 X remaining months
 Smart/Emirati 1000 plan 24 monthsAED1135 X remaining months +AED300
AED1135 X remaining months

Disclaimer: All information on this product is subject to change.