The Offer is available to the following customers:
a) Any new or existing customers of du’s Smart, 150, 300, 600 and 1000 plans.
b) Any new or existing customers of du’s Emirati 100, 300, 600 and 1000 plans (together with the Smart tariffs listed in a Plan).
(all of the above being a Customer)
Customers subscribing to the Offer may not be permitted to purchase other offers or add-ons with the same Plan, including the following:
a) Smartphone Privilege Plan
b) 10GB Extra Data
c) Premium Bundle
d) iPhone 6 Special Offer
To benefit from the Offer, Customers must sign up to a Plan for a minimum of 12 months or 24 months, depending on the Plan chosen (Minimum Term). The Plan will expire upon completion of the relevant Minimum Term. Upon expiry of the relevant Minimum Term, Customers will be given the option to renew their Plan in accordance with paragraph 7 below.
Customers who have already subscribed to the Offer may upgrade to an equal or higher value Plan at any time provided they are not in breach of the terms and conditions associated with their existing Plan, including these Terms and Conditions. If a Customer upgrades during the Minimum Term in accordance with this clause 4, the term of the new Plan will be the same as the remaining term of the previous Plan (for example, if the Customer subscribes to an 24 month Emirati 150 plan and upgrades with 9 months of the Minimum Term remaining, 9 months of the Minimum Term will remain under the new Plan once upgrade activated).
Downgrades and Early Termination Fees
Customers may only downgrade to a lower value Plan before the expiry of the Minimum Term upon payment of an early termination fee. Please refer to the frequently asked questions relating to the relevant Plan on the du Website (FAQs) for details of the early termination fee applicable to each Plan.
If a Customer’s access to services under a Plan is suspended, the Customer will continue to be charged the relevant monthly fees under the terms associated with the relevant Plan and these Terms and Conditions during the suspension period.
At the end of the Minimum Term, Customer will be notified by du by SMS that their Plan is due to expire, at which point they will be given an option to renew or cancel – see the “How to get” section of the Plan page on the du Website for details. If the Customer fails to respond to the SMS before the expiry of the Plan then that Customer’s Plan will automatically expire.
The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Mobile Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).