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Terms and conditions

General terms and conditions:

  • NOC request applications to be delivered to EITC offices between 8:00 and 13:00, (Sunday – Thrusday)
    • Dubai office: Dubai International Academic City, block 9.
    • Abu Dhabi office: Golden Falcon Tower, Hamdan Street, mezzanine floor.
  • Processing of NOCs will start on the first working day after the receipt of the completed NOC submittal.
  • OSP/Civil Infrastructure NOC will be valid for Six (6) months only from the date of approval.
  • Building NOC will be valid for Twelve (12) months only from the date of approval.
  • EITC will not be liable for any costs or delays caused by any failure to comply with the NOC process, issued NOC or the related guidelines and specifications.
  • Telecom ducting infrastructure needs to hand over to EITC at least Eight (8) weeks before telecommunication service is required.

Outside Plant and Civil Infrastructure - Works General Conditions and Specifications:

NOC General Conditions
  1. Corridors allocated to EITC (du) must be reserved and kept free for EITC (du) use only, as per RTA approved/standard ROW cross sections or as per main community developer.
  2. Use of EITC (du) corridor or any deviation from the RTA approved/ standard ROW cross sections or as per main community developer affecting EITC (du) allocated corridor must be requested officially and EITC (du) stamp must reflect on the approved drawing.
  3. In case other services are found laid in EITC (du) approved corridor without prior approval, the same shall be relocated at the cost of the owner of the other services found within EITC (du) corridor.
  4. The location of EITC (du) services as given on the NOC are approximate and the Contractor is obliged to determine the exact location by cautious manual excavation prior to commencing work activities.
  5. The highest safety precautions are to be adopted while working in the vicinity of EITC (du) services to ensure safety of EITC (du) services to avoid any consequential action.
  6. Strictly only manual excavation should be done in the vicinity of EITC (du) services and no machine excavation is allowed.
  7. If any difficulty is experienced in locating the EITC (du) service at site then EITC (du) shall be contacted for assistance.
  8. In addition to trial excavation to locate our existing network marked in our NOC drawings, the Contractor should make more trial excavation across the working area in order to ensure that no other services exists at site. EITC (du) existing services, if any, located by such excavations shall be recorded in the as-built drawings.
  9. After exposing EITC (du) services in accordance with this NOC, the Contractor should contact EITC (du) for inspection and verification.
  10. Only EITC (du) reserves the right to open manholes and excavate for any maintenance work and to lay new cables or to grant permission for such acts within EITC (du) corridor.
  11. EITC (du) services should be adequately protected and supported during excavation.
  12. No equipment/foundations/fence posts/road signs etc. should be placed over the existing EITC (du) services (cables/manholes).
  13. EITC (du) existing underground cables/ducts are laid at depth of approximately 1.2 meters from the existing ground level. If for any reason the ground level is to be raised /lowered due to proposed ramps/earth filling/earth cutting, then the cables/ducts should be raised/lowered accordingly to maintain the standard depth of EITC (du) services which is 1.2 meters from the finished ground level.
  14. Any damages caused to EITC (du) services shall be treated in accordance with ACT No. 6/2002 of Government of Dubai concerning ‘Construction and Protection of Cable Network for DIC’, and all fines and repair costs (if any) shall be debited to the concerned Contractor.
  15. The Contractor is obliged to inform EITC (du) immediately of any damages to EITC (du) services. Contact EITC (du) Maintenance Team on 04 3699921/055 5688584/04 3602200.
  16. Whenever EITC (du) live cable exists, works are to be done under EITC (du) supervision. Notification prior to commencement of any works where EITC (du) live cable exists must be provided to EITC (du). Contact EITC (du) Maintenance Team on 04 3699921/055 5688584/ 04 3602200.
  17. A copy of NOC approval obtained from EITC (du) must always be available at site.
Utility Crossing
  1. The Contractor/Consultant shall submit proposed detail cross section/ method of statement for crossing EITC (du) infrastructure, protection is to be provided in the crossing area.
  2. No heavy machineries or vibration equipment shall be used near and over EITC (du) infrastructure.
Deep excavation works Conditions
  1. The Contractor/Consultant shall submit proposed detail/method of statement for protection to be provided for existing EITC (du) services and is subject to EITC (du) approval prior to the execution of the work.
  2. Strict coordination with the EITC (du) fiber maintenance team should be established prior to starting any implementation/construction works.
  3. EITC (du) infrastructure shall be protected at all times to avoid any interruption in du network.
Road works and hard landscaping Conditions
  1. The Consultant/Contractor is advised to liaise with any Consultant/ Contractor who is/will be engaged with other projects of EITC (du) in the area.
  2. The Contractor/Consultant shall submit proposed detail/method statement for protection to be provided for existing EITC (du) services and is subject to EITC (du) approval prior to the execution of the work.
  3. Any existing EITC (du) ducts that are likely to lie under new vehicle roads should be encased by concrete with a minimum of 150 mm cover all around the existing ducts and cables.
  4. EITC (du) manholes/chambers must in all cases be away from the asphalt/carriageway and reasonable access must be maintained at all times.
  5. EITC (du) chamber/manhole cover levels must be adjusted to suit the final ground/road level. In case EITC (du) manhole(s) covers need to be raised/lowered due to proposed works, then EITC (du) should be notified of the details. A separate NOC must be submitted/obtained for the same.
  6. EITC (du) will not be held responsible for any cost implication for manhole cover modification due to changes in approved road levels.
  7. Strict coordination with the EITC (du) fiber maintenance team should be established prior to starting any implementation/construction works.
Relocation and Deviation works Conditions
  1. Betterment cost approval must be obtained from EITC (du) prior to commencement of any betterment works.
  2. Shop drawings shall be approved by EITC (du) prior to the commencement of the works. Material approval must also be obtained from EITC (du) prior to construction works.
  3. All proposed civil works (diversion/betterment) are to be carried out by the Road Contractor under EITC (du) supervision and as per the shop drawing/construction drawing approved by EITC (du).
  4. Reinstatement of original surface conditions to be done up on completion of works.
  5. As-built drawings must be forwarded to EITC (du) upon completion of works. All newly constructed EITC (du) network are to be tested and proved to EITC (du) standard in the presence of EITC (du) site representative after the completion of the Contractor’s activities in that area.
  6. EITC (du) will not be held responsible for any cost implication for infrastructure relocation works due to changes in road design/ right of way.