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Recharge Cards Expiry

We've introduced expiry dates on all prepaid recharge cards, vouchers, and Hello calling cards. In this regard, all prepaid recharge cards and vouchers issued between 1 April 2015 & 29 June 2015, or Hello calling cards issued before 22 June 2015, which are still unused will be expired and customers will not be able to use them.

To ensure our customers can still benefit from these prepaid recharge cards or vouchers issued between 1st Apr 2015 & 29th Jun 2015, or the Hello calling cards issued before 22nd Jun 2015:

  • Customers can replace their expired recharge cards or vouchers and Hello calling cards until 31st July 2017 at any of our stores mentioned below
  • After 31st July 2017, we will not offer any rebates, replacements or other credit for expired recharge cards or vouchers or Hello calling cards.

Store locations where you can replace your cards, are mentioned below.

For more information on expired recharge cards or vouchers, call us on 800 155/188.

For more information on expired Hello calling cards, call us on 800 122.


Key dates to know:


- 31 July 2017Will be the last date on which customers can replace their expired du prepaid recharge cards and vouchers issued between 1st Apr 2015 & 29th Jun 2015, or Hello calling cards issued before 22nd Jun 2015.
 

Customers in possession of the expired du recharge cards and vouchers or expired Hello calling cards, can get replacement of deactivated cards or vouchers from any of the du shops listed below subject to handing over of the expired card/voucher.

1 August 2017: No rebates, replacements or other credit against the expired prepaid recharge cards or vouchers will be offered.



Our shops to visit for replacements of expired prepaid recharge cards or vouchers:


 

Shop Location

1

AD Hamdan Street

2

Dubai Mall

3

Dubai Salam Tower

4

MOE - Metro

5

Mirdif City Centre

6

Sharjah City Centre

7

Ajman City Center

8

UAQ Shop

9

RAK Kiosk

10

Fujeirah City Center

11

UAQ Carrefour

12

Dibba Lulu Hyper Market