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Required documents

The requirements to sign up for any of our home services.

Before heading to our shop to sign up for one of our home services, make sure you bring along all the required documents.

What's required

Original documents need to be produced at the time of buying a connection for verification purpose.

 

 

Nationality
Required documents
UAE and GCC nationals
  • Your passport or Emirates ID
  • Valid tenancy contract or copy of ownership Title Deed with your name and physical address
  •  

 
Expats
  • Emirates ID or passport with a valid resident visa
  • Valid tenancy contract or copy of ownership Title Deed with your name and physical address

      Special cases:

       - If you own a property in the UAE but don't have a resident visa please bring along:

      • A copy of Ownership Title Deed with your name and physical address
      • Your passport with a valid tourist visa or entry stamp.

      - If another person acts on your behalf to apply for home services, please provide:

      • An authorisation letter (not older than one month)
      • Your Emirates ID or passport
      • The authorised person's Emirates ID or passport

      Age requirement

      You have to be 21 years old or above to subscribe to any of our home services. 

       

      Upgrading your package

      If you want to upgrade or to move to a different package just call us at 04 390 5555.