What are the documents I need?
- Passport with valid residency visa or valid Emirates ID
- Proof of residency (tenancy contract or utility bill)
- If the contract is not under the customer's name: Authorisation letter and valid Emirates ID of customer and the owner
What is the cost for cancelling my plan?
Light and Basic
First 12 months: AED 275 + AED 20 for each remaining month in the contract
Last 12 months: AED 20 for each remaining month in the contract
Extra and Max
First 12 months: AED 275 + AED 50 for each remaining month in the contract
Last 12 months: AED 50 for each remaining month in the contract
Is there a deposit for my plan?
Yes, there is a deposit of AED 200 for Home services (waived if registered for auto-payment) and AED 150 for the du TV + Box, payable on your first bill.
What are the fees for changing my plan?
You can downgrade for AED 100 during the contract term, or for free when out-of-contract. You can upgrade for free at any time.
What are the charges on my landline beyond my contract?
International calls to selected 190 countries:
|Saturday - Thursday ||Friday |
|9am - 9pm ||3 fils/sec ||9am - 9pm ||1.5 fils/sec |
|9pm - 9am ||1 fils/sec ||9pm - 9am ||1 fils/sec |
Calls to UAE mobiles: ٠.٦ fils/sec
Calls to non-geographical numbers such as 400, 500, 600 and short codes: ٠.٢٥ fils/sec
Directory assistance 199: AED 1/call