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Home plans

3 months free with OSN packages

Know what you pay, Know what you get.

Select your home service plan

Select your location for accurate plan recommendation

  The following plans are available in your area

You Pay

AED 380/month
+ activation deposit of AED 200 

You Get Basic

Download 32 mbps  
Basic +
TV Channels
24 Months contract
Stingray Music 
TV PVR box + Standard WiFi router
Free calls to UAE landlines

 Optional add-on

You Pay

AED 810/month
+ activation deposit of AED 200 

You Get Max

Download 100 mbps  
Basic +
TV Channels
24 Months contract
Stingray Music 
TV PVR box + Advanced WiFi router
Free calls to UAE landlines

 Optional add-on

You Pay

AED 460/month
+ activation deposit of AED 200 

You Get Extra

Download 48 mbps  
Basic +
TV Channels
24 Months contract
Stingray Music 
TV PVR box + Advanced WiFi router
Free calls to UAE landlines

 Optional add-on

You Pay

AED 335/month
+ activation deposit of AED 200 

You Get Light

Download 16 mbps  
Basic
TV Channels
24 Months contract
TV PVR box + Standard WiFi router
Free calls to UAE landlines

 Optional add-on

You Pay

AED 320/month
+ activation deposit of AED 200 

You Get Basic

Download 16mbps  
Basic +
TV Channels
12 Months contract
Standard WiFi router
Free calls to UAE landlines
Apple TV + du View at no extra charge 

You Pay

AED 750/month
+ activation deposit of AED 200 

You Get Max

Download 100mbps  
Basic +
TV Channels
12 Months contract
Advanced WiFi router
Free calls to UAE landlines
Apple TV + du View at no extra charge 

You Pay

AED 400/month
+ activation deposit of AED 200 

You Get Extra

Download 24mbps  
Basic +
TV Channels
12 Months contract
Advanced WiFi router
Free calls to UAE landlines
Apple TV + du View at no extra charge 

You Pay

AED 275/month
+ activation deposit of AED 200 

You Get Light

Download 8mbps  
Basic +
TV Channels
12 Months contract
Standard WiFi router
Free calls to UAE landlines
Apple TV + du View at no extra charge 

Are you an existing du home customer?

This is important to know

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FAQs +
  1. Why choose du?

    With Talk & Surf you get the best value internet and call plans with fast internet speeds. Free calls to UAE landlines, low international call rates and great TV and movies via our du View app.

  2. I’m with another service provider, can I change provider?

    Simply choose one of our great value Talk & Surf plans and we’ll manage everything else, including moving your services over from your old provider. Fill in your details in the request form and we will contact you back.

  3. Do I have to contact my current provider?

    No, if you’re migrating your existing service we’ll manage everything for you.

  4. Where is Talk & Surf available?

    The package is available nation-wide for customers with a fibre internet connection.  However if you’re in Dubai you should order one of our Talk, Surf and Watch plans which offer even better value.

  5. What happens after I order?

    We’ll keep you informed by SMS and email every step of the way. We aim to get you connected within a week if you’re changing providers, and 10 days if it’s a new installation.

  6. Can I get internet while I’m waiting to be connected?

    To make sure you don’t miss a thing, when you order you’ll get a Home Welcome Pack with a mobile data SIM and enough data to keep you online while we connect you.

  7. Can I keep my current service and order another service from du?

    Yes, you can order a new line from us. Please note you will receive bills from your current provider and du.

  8. Do I have to pay the deposit?

    No, if you opt in for auto-payment using your credit card, you don’t have to pay the AED 200 deposit. Please note, once you resign of the auto-payment, we will ask you to pay the full amount of the deposit.

  9. What are the upload speeds for each plan?

    Plan

    Download speed

    Upload speed

    Light

    8 Mbps

    2 Mbps

    Basic

    16 Mbps

    4Mbps

    Extra

    24 Mbps

    6 Mbps

    Max

    100 Mbps

    24 Mbps

Terms and Conditions +
  1. Other Terms. The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Home Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).
  2. If the customer cancels the service within the minimum term an early termination fee equalling the sum of any promotion savings will be charged except in the following circumstances: death of account holder, account holder going into military service or where authorised by Commercial Home segment team.
  3. du customers cannot request to voluntarily suspend their Home Services
  4. Any change in Talk & Surf or Talk, Surf & Watch plan will mean the customer migrates to one of the current available plans. Customers can upgrade their broadband speed (by changing plan) as many times they wish with no upgrade charges. Customers downgrading their broadband speed (by changing plan) within the first 12 months for Talk & Surf or Talk, Surf & Watch or within the first 3 months for standalone will be charged the applicable downgrade fee.
  5. Speed shown are the maximum available. The actual speed will vary based on location, network technology, time of the day and home network setup.
  6. Customers may subscribe to only one broadband connection per location
  7. All calls are charged at rate depending on the destination being called and the time the call was made. There are three time periods Peak: Saturday to Thursday 9am – 9pm, Low rate: Friday 9am -9pm and Off Peak: Saturday to Friday 9pm – 9am. Peak calls after the 5th minute will be charged at low rate price
  8. Customers subscribed to Talk & Surf, Talk, Surf & Watch or Homephone enjoy free calls to national landline numbers, both to du and Etisalat numbers. If customers exceed 2000 minutes/month, calls above the limit may be charged at standard rate
  9. All new Home service customers will receive a router at the time of the installation. The router will depend on the plan selected
  10. A commitment of 12 months is required for all new Talk & Surf customers.
FAQs +
  1. If I’m an existing Home customer can I move to these plans?

    Yes, you can move to any of the mentioned plans. You just need to sign a new contract. 

  2. If I’m an existing customer with another operator, can I move to these plans?

    At the moment, we’re unable to provide our TV services outside selected areas in Dubai. But you can still get our internet and land line services. Check our exclusive Talk & Surf plans.

  3. Is there a minimum commitment time for those plans?

    Talk, Surf & Watch comes with a 24 months commitment. If the plan is canceled before the end of the term early cancelation fees will apply.

  4. If I apply for a plan now can I upgrade in the future?

    Yes, you can upgrade any time by simply contacting us on 800 155.

     

  5. Can I add more premium TV packages from providers like OSN?

    Yes, you can also add more great premium content like OSN and more.

  6. What are the upload speeds for each plan?

    Plan

    Download speed

    Upload speed

    Light

    16 Mbps

    4 Mbps

    Basic

    32 Mbps

    8 Mbps

    Extra

    48 Mbps

    12 Mbps

    Max

    100 Mbps

    24 Mbps

Terms and Conditions +
  1. Other Terms. The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Home Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).
  2. If the customer cancels the service within the minimum term an early termination fee equalling the sum of any promotion savings will be charged except in the following circumstances: death of account holder, account holder going into military service or where authorised by Commercial Home segment team.
  3. du customers cannot request to voluntarily suspend their Home Services
  4. Any change in Talk & Surf or Talk, Surf & Watch plan will mean the customer migrates to one of the current available plans. Customers can upgrade their broadband speed (by changing plan) as many times as they wish with no upgrade charges. Customers downgrading their broadband speed (by changing plan) within the first 12 months for Talk & Surf or Talk, Surf & Watch or within the first 3 months for standalone will be charged the applicable downgrade fee.
  5. TV subscriptions come with a monthly fee including TV decoder rental. All TV subscriptions include the basic TV package. du customers subscribing for their first du TV subscription will get a du TV+ with free view as a primary subscription.
  6. Speeds shown are the maximum available. The actual speed will vary based on location, network technology, time of the day and home network setup.
  7. Customers may subscribe to only one broadband connection per location
  8. All calls are charged at rate depending on the destination being called and the time the call was made. There are three time periods Peak: Saturday to Thursday 9am – 9pm, Low rate: Friday 9am -9pm and Off Peak: Saturday to Friday 9pm – 9am. Peak calls after the 5th minute will be charged at low rate price
  9. Customers subscribed to Talk & Surf, Talk, Surf & Watch or Homephone will enjoy free calls to national landline numbers, both to du and Etisalat numbers. If customers exceed 2000 minutes/month, calls above the limit may be charged at standard rate.
  10. All new Home service customers will receive a router at the time of the installation. The router model will depend on the plan selected
  11. A commitment of 24 months is required for all new Talk, Surf & Watch customers.