Contact Centre Solutions
Solutions designed to provide your business with smart tools so you can give your customers excellent service.
Our Business Contact Centre Solutions are IP-based, providing you
with all the convergence benefits associated with voice and data
networks in a single common infrastructure, while you reduce
maintenance costs. As it is a hosted service, you will not need to purchase
or manage on-site equipment and infrastructure. Let us take care
of it all for you on our network.
Features and benefits
- Excellent customer service: You will be able to set up sophisticated call distribution rules to manage your
business scenarios and ensure that the calls of your customers are
directed to an appropriately skilled agent.
- Increased customer satisfaction: Identify agent
status across all your sites and ensures call flow is evenly
distributed so that your customer calls are answered at the
earliest possible time.
- Sophisticated call distribution: Our Interactive Voice Response
(IVR) application provides your contact centre with automated front
end call management. It allows self-service for your callers by
identifying and understanding their requirements at the network
level and then distributing the call according to the predefined
criteria through touch-tone.
- Full functionality and flexibility: Create a
virtual teaming environment between agents and supervisors. As a
supervisor, you can monitor real time Contact Centre status, listen
to live conversations and provide coaching verbally or via text to
single or multiple agents. As an agent, you have access to call
control features, call information and skill group statistics.
- Cost effective: Sign up only for the
services and the number of agents you need. As your business needs
change, you can add agents, supervisors and functionality with
ease. This allows you to respond to seasonality changes and
business volume fluctuations without costly investments.
- Security and resilience: Business Contact Centre Solutions
offer you security and resilience. Automatic or customer
controlled network re-routing can also be designed for disaster
recovery sites thus ensuring business continuity in the event of a
Contact Centre having to evacuate. Also, our IP platform is
reliable and designed to be resilient, so that the failure of any
single element does not have an impact on overall performance.
- Support services: Our customer service and network management
centres operate around the clock to provide expert back-up and
technical support in the event of any service faults, problems or
changes. You can be assured that in the unlikely event of an
interruption, we aim to restore service as soon as possible. A
dedicated team working in our customer care centre is available
around the clock to support and manage our du network. They are
experts in problem diagnostics and correction, and fully understand
your call diversion plans.
- Expert help available: Through our Professional Services, you
can also consult our experts on how to set up or customise your
specific contact centre to best meet your business needs, train
your staff and implement or change your contact centre
For more information on our Contact Centre solutions and pricing, please email us at email@example.com and we will contact you.