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business-roaming-spotlight

Can I stay connected while roaming for business?

The answer is yes. 

Stay connected to your business wherever you are with our roaming services and enjoy business continuity and value for your employees.  

Find out two easy ways to activate your business roaming service:

Standard Roaming

We understand that your Business is global, which is why our roaming service is designed to offer you cost-effective communication to meet your global connectivity needs. 

Standard Roaming Benefits

  • Coverage in over 180 countries.
  • Call rates starting from AED 1 per minute.
  • Unified incoming call roaming tariffs and roaming data rates.
  • Roaming rates split into three easy-to-remember geographical zones.

Get access to over 180 countries across the globe with our Standard Roaming Service and enjoy unified rates by following these 3 easy steps:

Step 1:
• If you're a business customer paying your own bills, activate Roaming Service at any of our outlets by paying a refundable deposit of AED 2000.
• If you have a corporate paid number, contact your Account Manager to activate Roaming Service.
• If you're a UAE national, just activate Roaming Service by visiting us in store, calling our contact centre on 800 188 or emailing us at roamercare@du.ae. 

Step 2:

Do you require access to data while travelling?

For postpaid lines, roaming data is enabled by default at the standard pay per use roaming rate of AED 1 per 50 KB. 

If you have a prepaid line, roaming data is disabled. Dial *135*20# once abroad to activate roaming data pay per use at AED 1 per 30 KB. (You’ll need to reactivate roaming data every 24 hours).


Step 3:

Save on your data charges by subscribing to one of our cost-effective Roaming Data Packs, specially designed to cater to your varied data needs while travelling.
For prepaid lines, dial *135*20# to subscribe to our Roaming Data packs.

Standard Roaming rates


Unified rates for prepaid and postpaidGCC Arab countriesRest of the world* 
Local calls within roaming country AED 1 AED 2 AED 5
Calls to UAE AED 2.4 AED 6 AED 9
Calls within GCC AED 2.4 N/A N/A
International calls outside roaming country AED 9 AED 9 AED 9
Calls to satellite countries AED 20 AED 20 AED 20
Outgoing SMS AED 1 AED 2 AED 2
Incoming SMS Free Free Free
        Postpaid rates     Prepaid rates
 GCC Arab World GCC Arab World
 Incoming calls AED 1.25AED 1.25AED 1.25AED 1.25AED 3AED 4
 Partner operator's charges on incoming calls -AED 1.75AED 2.75- - -
 Total incoming call rate (our rate + partner operator's charges)
AED 1.25AED 3AED 4 - - -
*If you're roaming on a satellite network or in-flight, rates are AED 20/minute for outgoing & incoming calls and AED 4 per SMS.

Easy Roaming

Enjoy low roaming rates without paying a deposit on our preferred partner networks in 78 countries. Whether you're a prepaid or postpaid customer, Easy Roaming is the best way to use your mobile while travelling.

Easy Roaming rates


Roaming Voice & SMS rates Easy Roaming rate 
Roaming calls within the visited country AED 0.30/minute
Incoming calls while roaming AED 1.25/minute
SMS AED 0.60/140 characters
Calls back to the UAE AED 2.40/minute
Calls outside the visited country AED 2.40/minute
Calls to satellite numbers AED 20/minute
Validity 30 days
Activation fee AED 10 
Deposit No deposit needed

How to activate

SMS 'easy' to 5102 from the UAE or while abroad.

or

If you're abroad, call +971555678188 from another number to activate Easy Roaming on your plan [chargeable call].

Tip: Prepaid users need to have enough balance in their More Time wallet (135 option) to activate Easy Roaming.

Data


Postpaid: Roaming data is enabled by default at the standard pay per use roaming rate of AED 1 per 50 KB. However, we recommend buying a Roaming Data Pack to save on data costs and control usage.

Prepaid: Roaming data is disabled. You need to dial *135*20# once abroad to either buy a Roaming Data Pack if available in your destination, or activate roaming data pay per use at AED 1 per 30 KB. (You’ll need to reactivate roaming data every 24 hours).

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